Application management is one of the jobs that are most often outsourced by many companies. This lets the employers significantly reduce the expenses and increase the efficiency of the work done.
Before you proceed to AMO (application management outsourcing), we recommend that you read our article about what is included in this service, its forms, pricing models, and other important issues.
Application management ensures that the software is always available, works efficiently, and is relevant to the current needs of a business. Some of the other features that might be available are:
The list may include even more points, but these are the basics to understand the meaning of the service.
Although reducing costs and improving work efficiency are the main reasons to work with AMO, there are many other reasons:
As you can see, there are many benefits to working with outsourcers in this task. This is good for both outsourcing and in-house teams in different ways.
AMO has got many different forms that determine the responsibilities and roles of the team members. There are two main forms:
In this form, almost everything related to the task is placed on the team. This includes the management itself, the enhancement, and optimization of the service. The team also provides ideas for the improvement and development of the application. If something in your business changes and the application has to be adapted to it, the team is also responsible for it.
If you select this form of work, the team is only responsible for working with some of the tasks or certain areas of the job. For instance, this can be the improvement or bug fixing of the application. It completely depends on the needs of the company.
However, these two points are not the only terms that exist in the field. There also are several others that depend on the location of the service provider.
The second and third options are considered to be the most profitable ones. However, you must be aware of the multiple pitfalls like communication issues, differences in culture and language, and also different laws.
There is a huge variety of pricing models that can be chosen when working with an outsourcing team.
You pay a fixed price that is distributed among all the team members.
You are billed monthly or yearly depending on your contract. This is a good way to plan your budget ahead.
You pay for each completed task or for the time it takes the team to find a solution.
You pay a standard amount to get a fixed number of tasks that the team can solve. A bigger number of tasks or very complicated assignments are charged separately.
You pay for the completion of the agreed key performance indicators (KPIs) and the efficiency of the work. This is a relatively new form of payment and not many specialists will agree to work this way. However, it will help you make sure the tasks are completed with the best quality.
If you are in search of a team for application outsourcing, you must know how to choose one. There are several points you need to follow.
Only the services that are really needed must be provided. This will save the time and money of the company.
Make sure the service provider supports all the features you use: auto testing, cloud computing, etc.
Each level has to have a representative with whom you will be able to communicate about the tasks. Also, the service provider must use a way of communicating that is comfortable for you (email, phone, etc).
It is usually necessary that you get a group of specialists who can provide 24/7 support in multiple languages.
Finally, one of the most important points is that your team complies with different requirements. This is especially related to industries that are connected with banking and finances.
If you do not want to make things complicated and need to start working right away, the Global Cloud Team is the best choice. Our specialists are aware of all the details in application management services and follow all the points that were listed in this article.
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