Alex Johnson

Author

Alex Johnson – Experienced Application Developer

Alex is a freelance technology journalist with a previous commercial background in online marketing. He has spent the last 5 years specialising in covering software application development (desktop and mobile) and core web technologies, he is also fully conversant with the wider technology market.

Alex's Articles(120)

Contact Center Automation: Main Principles and Implementation Strategies

By personalizing customer experience (CX), companies build stronger client relationships and get an edge over competitors. According...
16.12.2024 Alex Johnson

Generative AI for Retail: How to Leverage Algorithm-Driven Solutions

Major retail companies have already started to use Artificial Intelligence (AI) technology to solve the issues hindering the industr...
09.12.2024 Alex Johnson

Chatbot vs Conversational AI: Key Differences and Use Cases

When discussing chatbots and conversational AI, people often use these terms interchangeably without recognizing the subtle differen...
02.12.2024 Alex Johnson

Application Migration: A Complete Overview of the Best Practices

Migrating apps to the cloud enables organizations to reduce expenses, enhance scalability, and update their digital products without...
25.11.2024 Alex Johnson

SOA vs Microservices: An Overview of the Main Differences

When building a new product, development teams often have to circumvent the limitations of monolithic architecture and embrace a fle...
18.11.2024 Alex Johnson

What is Microservices Architecture: Understanding the Key Concepts

When building complex apps with many components, developers break them down into manageable chunks to streamline the process. This a...
11.11.2024 Alex Johnson

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