Process Intelligence: A Comprehensive Overview of the Main Advantages

Businesses are looking for innovative solutions to optimize operations and expand their market presence to get an edge over competitors. Deploying process intelligence (PI) methods helps them increase transparency and achieve digital transformation. It helps them analyze procedures, visualize issues, and discover problems resulting in resource wastage. PI tools facilitate extracting high-accuracy data and getting insights into complex procedures. It enables organizations to automate tasks and increase return on investment. In this guide, we will explore how companies utilize PI to streamline workflows, achieve sustainability, and reach the set objectives.

What is Process Intelligence?

PI is an umbrella term encompassing such concepts as process mining, task mining, and business intelligence. This approach empowers enterprises to analyze operations, discover problems, and come up with innovative ways of optimizing internal procedures. Implementing PI solutions enables developers to minimize downtime, automate tasks, and improve apps’ performance.

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Advantages of PI

Using PI methods, businesses can analyze the obstacles hindering development and achieve operational excellence. The approach enables enterprises to achieve the following goals:

Expedite automation: Getting a complete overview of operations facilitates improving workflows and streamlining routine operations. Deploying intelligent automation (IA) solutions and implementing artificial intelligence (AI) tools allows businesses to analyze their procedures to access high-precision data about the actual time it takes employees to complete tasks. It lets them map routines and redesign approaches to maximize returns and ensure long-term profitability.
Enhance efficiency: High-accuracy data lets firms create a roadmap, improve productivity, and avoid delays. Analyzing operations in real time helps enterprises to get a complete overview of internal routines and improve operations at scale. Seamless integration of business process intelligence solutions with existing systems enables companies to avoid disruptions.
Minimize spending: Eliminating barriers hindering growth and improving resource allocation allows businesses to reduce unnecessary expenses. Robotic process automation (RPA) empowers firms to achieve their primary objectives without significant investments.
Maintain compliance: Implementing the best governance practices facilitates aligning internal policies with existing regulations and avoiding fines.
Optimize procedures: Firms discover strategies that enable them to get better results. They deploy dedicated tools to analyze specific datasets, which lets them examine critical workflow stages. It empowers them to gain an in-depth understanding of procedures and avoid bias.
Better outcomes: Using process intelligence tools, firms learn how to eliminate siloes, avoid using duplicate data, and make result-yielding decisions. It allows them to increase the satisfaction levels among employees and reach the desired results.
Enhanced visibility: Visualization enables stakeholders to learn how to use current resources, detect issues, and increase ROI. It facilitates creating a process definition document (PDD) to outline growth opportunities.

The usage of PI tools facilitates monitoring, accelerates automation, and allows companies to improve their performance.

Process Intelligence: A Comprehensive Overview of the Main Advantages

How Does PI Work?

Discovering the principles PI is based on is instrumental in learning how apps, employees, and data are connected. Internal procedures require constant adjustments. Eliminating inefficiencies is the only way to achieve higher productivity. PI relies on computer vision, AI, machine learning (ML), and NLP technologies. It allows organizations to analyze digital activities and map them with high precision.

Business process management (BPM) systems rely on the following PI procedures:

Data collection: Ventures gather information across all apps they use.
Aggregation: Observations are added to datasets.
Organization: Employees make data structured.
Analysis: Data is interpreted in the context and visualized for subsequent usage.
Automation: Firms use collected information to optimize workflows.

PI enables businesses to make fact-based decisions and ensure complete digital transformation.

Process Intelligence Applications

Companies utilize PI to improve strategic planning and expedite automation. Such solutions have many uses across various spheres:

Finances: An enterprise system based on PI facilitates managing risks effectively, improving control mechanisms, and submitting documentation to regulators on time.
Healthcare: Such solutions empower professionals to improve a patient’s journey, process claims without delays, and make their policies more transparent.
Science: PI makes it easier to detect issues, streamline clinical trials, achieve GCP/GMP compliance, and utilize advanced reporting tools.
Human resources: PI systems streamline onboarding, expedite training, avoid staffing issues, and optimize schedule management.
Accounting: PI enables organizations to prepare financial reports using automated tools and avoid mistakes associated with manual data entry. It allows companies to meet regulatory requirements and optimize accounting processes.
Customer support: A visual model lets firms understand how to improve their workflows and shorten resolution times. Using PI practices, companies handle client requests quickly, which helps them strengthen their relationships with their audience.

As traditional process discovery methods are outdated and do not allow ventures to get a complete overview of their operations, the deployment of PI opens a pathway to optimizing resource allocation and ensuring sustainable growth.

How to Leverage Process Intelligence?

Achieving digitization requires businesses to establish a center of excellence (CoE) and task the members of the team with implementing the best PI practices. When building a strategy, a company should focus on the following tasks:

Set achievable objectives: A venture needs to understand how implementing PI will help it transform its operations. Then, it should provide stakeholders with complete information about the scheduled changes.
Find a reputable provider: Establish a partnership with a firm that specializes in PI and business automation. Such services allow organizations to utilize AI-driven tools to analyze processes and build a digital twin to analyze how proposed changes may disrupt operations.
Deploy PI tools: This step allows companies to map operations and identify the areas that require improvement to automate processes on a larger scale.
Make the necessary improvements: After analyzing process intelligence data, consider the performance of the most successful teams and achieve better outcomes across all departments.

Deploying process intelligence solutions requires using advanced tools to process large volumes of data and make decisions based on accurate information. The Global Cloud Team includes experienced professionals who specialize in building reliable AI-driven systems designed to optimize operations. Get in touch with our experts today and take the first step to intelligent automation.